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Digital technology
Interactive Intelligence conquers collaboration market from the cloud
The collaboration market and “unified communication space” is a weird space. It has been around for ages (I used to be in charge of that product line for Orange at the turn of the 21st century). Now a new player in that field is rising, and they are no newcomer.…
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digital marketing
Consumer trust: a matter of good customer experience
On Sunday September 20, 2015 I attended a brainstorming session in Prague, with a fine selection of experts with a stake in Online Dispute Resolution (ODR) and even the very man who coined the term, Ethan Katsh. Amongst these specialists* were also Doc Searls and his wife Joyce, promoters of…
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digital marketing
What Eli Khamarov teaches us about truth and the Internet
Eli Khamarov is a very smart person. Wherever you go on the Internet, you’re bound to find at least one of his quotes. One day I needed one to stress the need to always face the unexpected. A few clicks later, here pops up our friend Eli and one of…
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Marketing & Innovation
The impact of digital on the economy is low, Greg IP says
It is customary to say that we are living very innovative times, that the changes we are going through are huge, that our economy is fast-paced and innovative and that the impact of digital on the overall economy is portentous. When asked for evidence, technology pundits will always come up with…
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social media & social networks
Social Business, maturity and the driver's seat
As we are making preparations for our 2015 State of Social Business in France report with Hootsuite and Adetem (to be published in late August), I came across Ed Terpening’s Altimeter group report today. I am relaying this report per below. Here are a few findings together with my comments:…
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digital marketing
The Digital Bank of the Future is Already Here
Multichannel is buzzword de rigueur. Only outdone by Omnichannel. Today’s curation has taken me to a new post I wrote for Marketforce on their 2020 Customer Experience Portal. The Digital Bank of the Future is Already Here Don’t Talk About the Multichannel Bank of the Future – It’s Already Here…
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digital marketing
Computer Thefts: A Serious Problem In Need Of A Solution
Today’s selection is… This piece on the lifehacker site about the author was able to find his stolen laptop in no time using a piece of software called Prey. A few years ago I interviewed the founder of a Israeli-US company named Sticknfind and Jimmy Buchheim, the interviewee, was so positive…
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Content Marketing
Improving One's Presentation Skills in Just 15 minutes
Today’s selection is… This piece by Canadian entrepreneur and founder of Clarity Dan Martell, a marketplace for entrepreneurs who want to be in touch with investors. In this piece, Martell describes that you guys have been wasting your time working. You should have spent it “speaking” for this is the best…
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social media & social networks
Is the term Community Management an oxymoron?
At CMAD 2015, a bunch of social media experts from America, Australia, UK and France debated the issue of community management: “What is a community and how can we nurture it” was the title of this debate.
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social media & social networks
Community marketing: what is a community and how to nurture it
Community marketing: What is (really) a community? What brands have some and what don’t? I have been involved in community management from day one and I can pride myself on training a great number of Community Managers from the very early days of social media, that is to say when…
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Web, Internet and the Economy
The *real* Internet of Things Isn’t The One You Think
The Internet of things is, in my honest to God opinion, a very weird topic. First and foremost, it’s as old a theme as the Internet itself. I first started to hear about connected fridges in 1996, even though it never quite happened[1] and the subject has re-emerged a few…
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digital marketing
ECommerce: a Dire Need of Online Dispute Resolution
The world of eCommerce is in dire need of Online Dispute Resolution (ODR). These are my minutes from the discussions amongst the members of the private Youstice* meeting which took place in Prague on October 18-19, 2014 at the Aria hotel, right in the centre of the Czech capital, and barely…
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