Qu’est-ce qui préoccupe un community manager ou un responsable social media ? Tel était l’ordre du jour de la conférence live sur Google+ Hangout du #CMAD (Community Management Appreciating Day un événement créé par l’excellent Jeremiah Owyang) qui s’est tenue hier soir très tard, à partir de 21.00 heure française. J’ai eu la chance de participer à cette conférence et d’être un des experts du Panel avec Jeanette Gibson et Elizabeth Houston de Hootsuite, et Jaime Steiner de ING Amérique.
Les communautés plus que jamais à l’ordre du jour
Les questions soulevées étaient les suivantes :
– Quels points clés pour construire une solide communauté d’entreprise ?
– Quelles considérations de départ doit-on prendre en compte avant de se lancer dans un travail de communauté en entreprise ?
– Comment la collaboration transverse entre les diverses unités d’une entreprise (Ventes/Marketing/Service Clients etc.) joue-t- elle sur la création d’une communauté ?
– Quelles différences de nature entre communautés dans et hors de l’entreprise ?
– Et la meilleure pour la fin : quel impact du travail de communauté sur la ligne de bas de bilan ?
Overview
This engaging session will dive into the importance of building an enterprise community, best practices to keep in mind, and considerations to evaluate. The panelists will also share insights around the importance of community engagement and enablement and it’s impact on business as we move forward in 2014 and beyond.
From this session, participants will discover ways to build a robust enterprise community for their audiences, bring back tangible examples to their team members, and leverage learnings from industry experts.
Organizer
Connor Meakin
Community Manager at HootSuite
By day, Connor manages HootSuite’s community building efforts in North America through the brand ambassador program, events, and regularly sharing stories on the HootSuite Blog. By night and in the wee hours of the morning, you’ll find him playing and following just about every sport, high fiving strangers while running, and drinking too much coffee.
Connect with Connor on Twitter at @connormeaks or on Google+.
Panelists
Jeanette Gibson
VP of Community at HootSuite
Jeanette Gibson, VP of Community at HootSuite is a social and digital marketer and general tech enthusiast. She’s the former head of social at Cisco Systems, Inc, and currently spends her time between San Jose and Vancouver.
Connect with Jeanette on Twitter at @JeanetteG or on Google+.
Yann Gourvennec
Founder of Visionary Marketing
Yann has a long-standing experience in marketing, information systems and Web marketing. He created visionarymarketing.com in 1996 also co-founded Media Aces, the French Association for enterprises and social media. He is a lecturer, a keynote speaker, an author and blogger, and his book Mastering Digital Marketing Like A Boss will be published soon.
Connect with Yann on Twitter at @ygourven or on Google+.
Elizabeth Houston
Director of Enterprise Community at HootSuite
Elizabeth Houston has spent over 17 years creating awarding-winning high-tech industry communication strategies, working for companies such as Cisco, PeopleSoft, and EDS. Recently, Elizabeth became the Director of Enterprise Community at HootSuite, focusing on the customer journey and engagement.
Connect with Elizabeth on Twitter at @elhoust or on Google+.
Jaime Stein
Senior Manager, Social Media at ING DIRECT Canada
Jaime is the Head of Social Media at ING DIRECT. He developed the bank’s social media strategy and ensures that its communities are engaged. A journalist by training, he’s the former Head of Digital Media at the Canadian Football League where he launched the League’s social media presence in 2009.
Connect with Jaime on Twitter at @jaimestein or on Google+.
Discussion Questions
- What elements are key to building strong enterprise communities?
- What initial considerations need to be made before embarking on creating a single enterprise community?
- How does cross-organization collaboration (SalesLa fusion des départements marketing et vente dans les entreprises B2B a pour objectif d'améliorer transversalité et efficacité, Marketing, Customer service, etc) play a role in building enterprise communities?
- How does enterprise community building differ from traditional community building practices?
- What impact does enterprise community building efforts have on the bottom line of a business?
RSVP & Watch the Hangout
Want to RSVP for the Hangout? Visit #CMAD presents: Building Community in the Enterprise Business and let us know you’re going to watch. This will add the event to your calendar and remind you to attend!
The video will play on the event page when the broadcast starts.
Not sure what time this is for your location? Use worldtimebuddy.com.
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Yann Gourvennec a créé visionarymarketing.com en 1996. Il est conférencier et auteur de 6 livres. En 2014, il est passé d'intrapreneur à entrepreneur en créant son agence de marketing numérique.
eglish y at-il une version de ce site?
Hi there. There is an English blog too, but not all my pieces are translated. The URL is http://visionarymarketing.com/en/blog . Thanks for your visit.