Here is a link to a video of our friend Trey Pennington whom I interviewed a few weeks ago regarding the importance of social media monitoring and web intelligence. Trey also delivers first hand information on the status of the International market for such services, in the US and the UK:
Trey Pennington is not your average Web expert, he is one of the most connected persons in the World (11th most connected person on Facebook) and that certainly made him aware of what Web influence means and how to use it. Trey is – apart from being a renowned social media consultant – working on behalf of Synthesio, a French independent software vendor specialised in sentiment analysis and web intelligence, in order to help them develop their business in the US and the UK.
Read on, on the Orange Business Services LIVE blog