{"id":30381,"date":"2019-03-14T08:55:44","date_gmt":"2019-03-14T07:55:44","guid":{"rendered":"https:\/\/visionarymarketing.com\/?p=30381"},"modified":"2024-08-21T12:03:38","modified_gmt":"2024-08-21T10:03:38","slug":"marketing-et-ventes","status":"publish","type":"post","link":"https:\/\/visionarymarketing.com\/fr\/2019\/03\/14\/marketing-et-ventes\/","title":{"rendered":"Marketing et ventes : technologie inhumaine n&rsquo;est que ruine de l&rsquo;\u00e2me"},"content":{"rendered":"<p><i>Ventes et Marketing <\/i><a style=\"font-style: italic;\" href=\"https:\/\/visionarymarketing.com\/fr\/2006\/07\/12\/bernard-cova-societing\/\">\u00e9voluent sans cesse<\/a><i> comme l&rsquo;a \u00e9crit maintes et maintes fois Bernard Cova dans ses fameux ouvrages.\u00a0L&rsquo;\u00e9volution de la technologie et le changement de comportement des clients cr\u00e9ent des enjeux tr\u00e8s importants d&rsquo;int\u00e9gration, d&rsquo;alignement entre le marketing, la vente, la RH et la DSI. En B2B, les fonctions de marketing et de vente se rapprochent m\u00eame de plus en plus. Les directeurs marketing sont en effet constamment sollicit\u00e9s pour apporter des \u00ab\u00a0leads\u00a0\u00bb aux vendeurs.<\/i><\/p>\n<h2>Marketing et ventes indissociables mais le chemin sera encore long<\/h2>\n<figure id=\"attachment_76244\" aria-describedby=\"caption-attachment-76244\" style=\"width: 520px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-76244\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/ventes-et-marketing.jpg\" alt=\"ventes et marketing\" width=\"520\" height=\"336\" srcset=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/ventes-et-marketing.jpg 520w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/ventes-et-marketing-464x300.jpg 464w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><figcaption id=\"caption-attachment-76244\" class=\"wp-caption-text\">ventes et marketing sont dans le m\u00eame bateau &#8211; image produite avec Midjourney<\/figcaption><\/figure>\n<p><i>C&rsquo;est m\u00eame l&rsquo;origine de\u00a0l&rsquo;engouement (r\u00e9cent en France) autour du\u00a0marketing automation. A l&rsquo;oppos\u00e9, les vendeurs B2B, sont sans cesse pouss\u00e9s dans leurs retranchements afin de changer leurs m\u00e9thodes et de \u00ab\u00a0monter dans la cha\u00eene de valeur\u00a0\u00bb. <\/i><!--more--><\/p>\n<p><i>Bref, la profession du marketing-vente (\u00e0 mes yeux, ces deux points apparemment oppos\u00e9s sont difficilement dissociables) est sous pression constante pour se r\u00e9inventer et optimiser ses r\u00e9sultats. <\/i><\/p>\n<figure id=\"attachment_30394\" aria-describedby=\"caption-attachment-30394\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-30394 size-full\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/CapturFiles-14-23-2019_06.23.31-e1552541073826.png\" alt=\"marketing RIM\" width=\"650\" height=\"302\" srcset=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/CapturFiles-14-23-2019_06.23.31-e1552541073826.png 650w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/CapturFiles-14-23-2019_06.23.31-e1552541073826-500x232.png 500w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><figcaption id=\"caption-attachment-30394\" class=\"wp-caption-text\">Les rencontres Intenrationales du marketing (RIM) de 2019 se tiendront, comme en 2018, \u00e0 Marrakech du 3 au 8 octobre<\/figcaption><\/figure>\n<p><i>A l&rsquo;issue de la version 2018 des RIM, les Rencontres Internationales du Marketing en B2B, co-organis\u00e9es par <span class=\"removed_link\" title=\"http:\/\/www.innov-com.fr\/qui-sommes-nous\/\">Innovcom<\/span> et <a href=\"https:\/\/www.tbmsmarketing.com\" target=\"_blank\" rel=\"noopener noreferrer\">TBMS<\/a>, j&rsquo;ai invit\u00e9 St\u00e9phane Munier \u00e0 venir nous d\u00e9crire ces tendances, dans une interview film\u00e9e dans nos locaux.<\/i><!--more--><\/p>\n<h3>Les tendances du marketing et de la vente en B2B en 2019 avec St\u00e9phane Munier<\/h3>\n<h3>Les d\u00e9fis sont encore nombreux sur la route de la fusion entre marketing et vente<\/h3>\n<p>Nombreuses sont les entreprises traditionnelles du B2B qui souffrent encore d&rsquo;organisations trop compartiment\u00e9es, et d&rsquo;une communication qui n&rsquo;est pas forc\u00e9ment fluide entre les deux communaut\u00e9s : les marketeurs et les commerciaux.<\/p>\n<p><iframe title=\"Les Rencontres Internationales du Marketing BtoB\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/oE0bVFOasBg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Les objectifs de ces deux disciplines, il y a peu encore consid\u00e9r\u00e9es comme diff\u00e9rentes voire antagonistes, ne sont pas forc\u00e9ment encore cal\u00e9s sur le m\u00eame rythme. Les freins sont nombreux, qui ralentissent cette int\u00e9gration, et <strong>le n\u00e9cessaire alignement entre le marketing et les ventes<\/strong>.<\/p>\n<h3>Mais il y a un espoir pour le futur.<\/h3>\n<figure id=\"attachment_30383\" aria-describedby=\"caption-attachment-30383\" style=\"width: 581px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-30383 size-full\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/infographieRIM.png\" alt=\"marketing\" width=\"581\" height=\"671\" srcset=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/infographieRIM.png 581w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/infographieRIM-260x300.png 260w\" sizes=\"(max-width: 581px) 100vw, 581px\" \/><figcaption id=\"caption-attachment-30383\" class=\"wp-caption-text\">Les Rencontres Internationales du Marketing ont fait appel \u00e0 <a href=\"https:\/\/converteo.com\/synomia-by-converteo\/\" target=\"_blank\" rel=\"noopener noreferrer\">Synomia<\/a>, \u00e9diteur de solutions d\u2019Intelligence artificielle, qui a synth\u00e9tis\u00e9 les \u00e9changes de mani\u00e8re \u00e0 identifier les \u00e9l\u00e9ments les plus repr\u00e9sentatifs. Nous les avons rassembl\u00e9es dans une micro infographie simplifi\u00e9e.<\/figcaption><\/figure>\n<p>Finalement, les entreprises qui r\u00e9ussissent le mieux sont celles qui, au-del\u00e0 des enjeux de time to market, de rapidit\u00e9 et de pression concurrentielle et de course \u00e0 la solution technologique, sont celles qui remettent l&rsquo;humain au c\u0153ur du processus.<\/p>\n<p>On voit en effet nombre de soci\u00e9t\u00e9s se jeter \u00e0 corps perdu dans des panac\u00e9es technologiques alors que la solution consiste tout b\u00eatement \u00e0 se parler et \u00e0 aligner les objectifs et les m\u00e9thodes de travail entre vente et marketing. Apr\u00e8s, et seulement apr\u00e8s avoir r\u00e9alis\u00e9 ce n\u00e9cessaire alignement, peut-on mettre en oeuvre efficacement des solutions technologiques.<\/p>\n<h2>Technologie sans travail humain n&rsquo;est que ruine de l&rsquo;\u00e2me (et du porte-monnaie)<\/h2>\n<p>En effet, se doter d&rsquo;un CRM, d&rsquo;une plateforme de gestion des donn\u00e9es, d&rsquo;un logiciel de marketing automation s\u2019il n&rsquo;y a pas d&rsquo;adh\u00e9sion de la part des utilisateurs, des \u00e9quipes, est un investissement en pure perte.<\/p>\n<h3>Les marketeurs sur la route (tortueuse) du data-driven \u00a0marketing<\/h3>\n<p>Autre tendance de poids : l&rsquo;importance de la donn\u00e9e et son intrusion dans le marketing. \u00c9videmment recueillir de la donn\u00e9e est une chose, \u00e9laborer une strat\u00e9gie de data-driven marketing cr\u00e9atrice de valeur dans l&rsquo;entreprise en est une autre !<\/p>\n<p>La difficult\u00e9 est de r\u00e9cup\u00e9rer et de traiter une donn\u00e9e de qualit\u00e9. Ceci d&rsquo;autant plus que tr\u00e8s souvent les personnes qui sont en charge de capturer, recueillir et mettre en forme cette donn\u00e9e<strong> ne sont pas toujours conscients de la valeur qu&rsquo;elle porte<\/strong>.<\/p>\n<p>Et enfin il y a <strong>une culture statistique qui fait grandement d\u00e9faut \u00e0 l&rsquo;int\u00e9rieur des entreprises<\/strong>. Quand je dis les entreprises, je parle des acteurs traditionnels du B2B, ce n&rsquo;est pas le cas chez les leaders de la transformation en B2C.<\/p>\n<h3>Quels conseils peut-on donner aux marketeurs du B2B du futur ?<\/h3>\n<p>Les conseils qu&rsquo;on peut leur donner, c&rsquo;est de g\u00e9rer un bon mix entre l&rsquo;intelligence op\u00e9rationnelle et l&rsquo;intelligence \u00e9motionnelle. Un autre conseil ce serait de s&rsquo;inspirer des entreprises qui r\u00e9ussissent \u00e0 tr\u00e8s bien g\u00e9n\u00e9rer et convertir des leads. <strong>Ce sont celles o\u00f9 au sein desquelles le marketing op\u00e9rationnel est en appui du commercial<\/strong>.<\/p>\n<p>Un autre conseil serait d&rsquo;\u00eatre<strong> transparent vis \u00e0 vis des donn\u00e9es<\/strong>. Il y a de grands espoirs autour de cet enjeu mais aussi une n\u00e9cessit\u00e9 majeure d&rsquo;avoir un <strong>comportement \u00e9thique<\/strong>.<\/p>\n<h3>Les rencontres internationales du marketing 2018<\/h3>\n<p>Les RIM ce sont 80 personnes \u00e0 Marrakech pendant trois jours. Des CMO (<u><a href=\"https:\/\/fr.wikipedia.org\/wiki\/Chief_Marketing_Officer\">Chief Marketing Officers<\/a><\/u>) et des directeurs commerciaux d&rsquo;entreprise leaders du B2B sur le th\u00e8me des nouvelles fronti\u00e8res du business to business dans un esprit \u00e0 la fois ludique et bienveillant, tout en restant exigeants sur le contenu et la qualit\u00e9 des \u00e9changes.<\/p>\n<p><strong>Rendez-vous cette ann\u00e9e pour les RIM 2019 qui auront lieu \u00e0 Marrakech du 3 au 6 octobre<\/strong><\/p>\n<p>https:\/\/visionarymarketing.com\/wp-content\/uploads\/2019\/03\/RIM-Experience-2018.pdf<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ventes et Marketing \u00e9voluent sans cesse comme l&rsquo;a \u00e9crit maintes et maintes fois Bernard Cova dans ses fameux ouvrages.\u00a0L&rsquo;\u00e9volution de la technologie et le changement de comportement des clients cr\u00e9ent des enjeux tr\u00e8s importants d&rsquo;int\u00e9gration, d&rsquo;alignement entre le marketing, la vente, la RH et la DSI. En B2B, les fonctions de marketing et de vente &hellip;<\/p>\n","protected":false},"author":2,"featured_media":76244,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4057],"tags":[],"class_list":["post-30381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Marketing et ventes : technologie sans humain est ruine de l&#039;\u00e2me<\/title>\n<meta name=\"description\" content=\"Ventes et Marketing \u00e9voluent sans cesse comme l&#039;a \u00e9crit maintes et maintes fois Bernard Cova dans ses fameux ouvrages.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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