{"id":22694,"date":"2017-01-23T09:00:31","date_gmt":"2017-01-23T08:00:31","guid":{"rendered":"http:\/\/visionarymarketing.fr\/blog\/?p=22694"},"modified":"2017-01-13T15:45:19","modified_gmt":"2017-01-13T14:45:19","slug":"droit-de-retractation-internet-loi","status":"publish","type":"post","link":"https:\/\/visionarymarketing.com\/fr\/2017\/01\/23\/droit-de-retractation-internet-loi\/","title":{"rendered":"Droit de r\u00e9tractation sur Internet : que nous dit la loi ?"},"content":{"rendered":"

Acheter sur Internet est devenue une norme depuis quelques ann\u00e9es avec le d\u00e9veloppement du e-commerce. Le manque de temps et la facilit\u00e9 de l’achat pousse les consommateurs \u00e0 acheter des biens et des services via le Net. Cependant, il peut arriver que les biens ou services ne correspondent pas \u00e0 leurs attentes. Que peuvent-ils faire dans ce cas ? Peuvent-ils r\u00e9tracter leur consentement ? Comment doivent-ils proc\u00e9der pour exercer leur droit de r\u00e9tractation et quelles sont les obligations du e-commer\u00e7ant ?<\/em><\/p>\n

Qu’est-ce que le droit de r\u00e9tractation sur Internet ?<\/h2>\n

Le droit de r\u00e9tractation est la facult\u00e9, pour l’internaute, de r\u00e9tracter\u00a0son consentement suite \u00e0 l’achat d’un produit ou d’un service sur Internet. En clair, il peut changer d’avis.\u00a0Pour ce faire, il pourra\u00a0lui adresser le formulaire de r\u00e9tractation fourni avec son\u00a0contrat, s’il en existe un, ou r\u00e9diger\u00a0une d\u00e9claration exprimant sa\u00a0volont\u00e9 de se\u00a0r\u00e9tracter. Il pourra\u00a0\u00e9galement exercer votre droit via Internet. Dans ce cas, le vendeur devra vous envoyer un accus\u00e9 de r\u00e9ception.<\/p>\n

Chaque internaute dispose d’un d\u00e9lai de 14 jours calendaires pour se r\u00e9tracter<\/strong>. Le premier jour correspondra au jour de la conclusion du contrat pour l’achat d’un service ou \u00a0de la r\u00e9ception du biens lors de l’achat d’un produit. Ce d\u00e9lai correspond au d\u00e9lai l\u00e9gal minimal. C’est-\u00e0-dire que le vendeur peut pr\u00e9voir un d\u00e9lai plus \u00e9lev\u00e9. Pour ce faire, il a l’obligation d’informer l’internaute de cette facult\u00e9 avant sa commande. Il pourra utiliser un avis d’information type, inclus dans ses conditions g\u00e9n\u00e9rales de vente<\/a>.<\/p>\n

Si l’internaute d\u00e9cide de r\u00e9tracter son consentement, il n’aura pas besoin de se justifier ni de payer de p\u00e9nalit\u00e9. Dans certains cas, l’acheteur sera\u00a0amen\u00e9 \u00e0 r\u00e9gler les frais de retour du bien command\u00e9 ou un montant qui correspond au service qui a d\u00e9j\u00e0 \u00e9t\u00e9 fourni dans le cas o\u00f9 la prestation a commenc\u00e9 avant la fin du d\u00e9lai de r\u00e9tractation. Il faut noter que le droit de r\u00e9tractation s’applique \u00e9galement pour les produits sold\u00e9s, d’occasion ou d\u00e9stock\u00e9s.<\/p>\n

Cependant, il existe 13 cas o\u00f9 le consommateur ne puisse r\u00e9tracter son consentement<\/a>\u00a0(les contrats relatifs\u00a0\u00e0 la fourniture de biens susceptibles de se d\u00e9t\u00e9riorer ou de se p\u00e9rimer rapidement, les contrats conclus lors d’une ench\u00e8re publique, etc.).<\/p>\n

\"droit<\/p>\n

<\/p>\n

Combien de temps le professionnel pour vous rembourser ?<\/h2>\n

En cas de retour du produit ou du service, le professionnel doit vous remboursez en totalit\u00e9 y compris les frais de livraison. Il aura au maximum 14 jours suite \u00e0 la date d’information de la r\u00e9tractation pour vous rembourser. Cependant, lorsqu’il s’agit de vente de biens, le vendeur pourra diff\u00e9rer le remboursement jusqu’au jour de r\u00e9cup\u00e9ration du produit ou de la preuve d’exp\u00e9dition.<\/p>\n

Si le professionnel ne respecte pas ces d\u00e9lais et qu’il commet un retard dans son remboursement, les sommes dues seront automatiquement major\u00e9es. Quand le retard exc\u00e8de 10 jours, la majoration sera de 4,35%, entre 10 et 20 jours 5%, entre 20 et 30 jours 10%, entre 30 et 60 jours 20%, entre 60 et 90 jours 50%.<\/p>\n

Si le vendeur \u00e9met des difficult\u00e9s \u00e0 rembourser, vous pouvez le mettre en demeure de payer. Si la solution ne se r\u00e9sout pas et qu’un litige se constitue, vous pouvez faire appel \u00e0 des associations de consommateurs ou \u00e0 la F\u00e9d\u00e9ration des entreprises de vente \u00e0 distance. Dans ce cas, vous devrez prouver que vous avez respect\u00e9 le d\u00e9lai de r\u00e9tractation.<\/p>\n

Le cas d’absence d’information du droit de r\u00e9tractation par le vendeur<\/h2>\n

Le vendeur est oblig\u00e9 de vous signaler votre droit de r\u00e9tractation. S’il ne le fait pas, votre d\u00e9lai sera prolong\u00e9 de 12 mois \u00e0 partir de la fin du d\u00e9lai initial de r\u00e9tractation (suite aux 14 jours). Cependant, s’il vous informe durant le d\u00e9lai de r\u00e9tractation, celui-ci commencera \u00e0 courir \u00e0 compter de la date o\u00f9 vous recevez l\u2019information. Il faut noter que si le droit d\u2019un consommateur prend fin un samedi, un dimanche voire un jour f\u00e9ri\u00e9, celui-ci sera \u00e9tendu au prochain jour ouvr\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"

Acheter sur Internet est devenue une norme depuis quelques ann\u00e9es avec le d\u00e9veloppement du e-commerce. Le manque de temps et la facilit\u00e9 de l’achat pousse les consommateurs \u00e0 acheter des biens et des services via le Net. Cependant, il peut arriver que les biens ou services ne correspondent pas \u00e0 leurs attentes. Que peuvent-ils faire …<\/p>\n","protected":false},"author":48,"featured_media":34065,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[121],"tags":[],"class_list":["post-22694","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-business"],"yoast_head":"\nDroit de r\u00e9tractation sur Internet : que nous dit la loi ?<\/title>\n<meta name=\"description\" content=\"Sans forc\u00e9ment le savoir, le droit de r\u00e9tractation est au coeur de notre consommation sur les sites Web. 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