{"id":5311,"date":"2016-03-08T09:30:38","date_gmt":"2016-03-08T08:30:38","guid":{"rendered":"http:\/\/visionarymarketing.com\/en\/blog\/?p=5311"},"modified":"2024-02-22T17:16:02","modified_gmt":"2024-02-22T16:16:02","slug":"wechat-global-expansion","status":"publish","type":"post","link":"https:\/\/visionarymarketing.com\/en\/2016\/03\/08\/wechat-global-expansion\/","title":{"rendered":"Can Chinese platform WeChat succeed in its global expansion?"},"content":{"rendered":"<p><em>Wechat is very <a href=\"https:\/\/visionarymarketing.com\/en\/2016\/01\/how-to-explain-the-huge-success-of-wechat-in-china\/\">successful in China<\/a> but can it succeed in its global expansion outside its home country?\u00a0<span style=\"font-weight: 400;\">WeChat, also called \u201cWei Xin\u201d in Chinese, is the most popular social network application in China, and its monthly active users hit 650 million in 3Q-2015. Today, it has even become a kind of \u201clifestyle\u201d for the Chinese. <\/span><span style=\"font-weight: 400;\">Its holding company, Tencent, has also showed its global ambitions by internationalizing Wei Xin. Only nine months after the launch of Wei Xin in January 2011, its English version was created. In April 2012, WeChat replaced Wei Xin as its English name. \u200b<\/span><\/em><\/p>\n<figure id=\"attachment_5313\" aria-describedby=\"caption-attachment-5313\" style=\"width: 568px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-5313 size-full\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2016\/02\/1.-Lionel-Messi_WeChat-e1456330157578.jpg\" alt=\"Lionel Messi WeChat\" width=\"568\" height=\"317\" srcset=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2016\/02\/1.-Lionel-Messi_WeChat-e1456330157578.jpg 568w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2016\/02\/1.-Lionel-Messi_WeChat-e1456330157578-500x279.jpg 500w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/><figcaption id=\"caption-attachment-5313\" class=\"wp-caption-text\">Lionel Messi is a star on Wechat too<\/figcaption><\/figure>\n<p><a href=\"https:\/\/www.google.fr\/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=1&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwj46eSlxpDLAhVIOBoKHR7QBp8QFggcMAA&amp;url=http%3A%2F%2Fhelp.wechat.com%2Fcgi-bin%2Fmicromsg-bin%2Foshelpcenter%3Fopcode%3D2%26plat%3Dios%26lang%3D%257B%257BgetLang%257D%257D%26id%3D1208117b2mai141024iauyAV%26Channel%3Dhelpcenter&amp;usg=AFQjCNFuQzdtfAeNqq8rYD7qtujogz6_hg&amp;sig2=YE0x8WqJrIMHbJO6kz4RXg&amp;bvm=bv.115277099,d.d2s\"><span style=\"font-weight: 400;\">WeChat supports account registration via SMS in at least 100 countries and regions<\/span><\/a><span style=\"font-weight: 400;\">, and there are 19 WeChat versions in different languages for users to locally choose Chinese, English, French, German, Spanish, Italian, Korean, Japanese, Thai, Arabic, etc. \u00a0The application can be downloaded from almost all mobile operating systems like Android, IOS, Symbian and Blackberry. What\u2019s more, it\u2019s possible to invite one\u2019s contacts on Facebook and Twitter directly to join WeChat via an interface.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><!--more-->With few overseas offices, WeChat is rolling-out on a country-by-country basis through local partnerships, investments or acquisitions, and seeking to reinforce its global reputation. <\/span><\/p>\n<p><a href=\"https:\/\/www.google.fr\/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=1&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwibksGvxZDLAhWLtBoKHf66AhwQFggdMAA&amp;url=http%3A%2F%2Ftechnode.com%2F2012%2F05%2F17%2Ftencent-invests-us63m-into-kakaotalk-the-korean-wechat%2F&amp;usg=AFQjCNELRACKG9clz1GwLPDbD4fBz4Et4w&amp;sig2=phzP3oTG5NEMr-2KMDliBg\"><span style=\"font-weight: 400;\">For instance, in 2012, Tencent acquired 13.5% of \u00a0Kakao Talk, a South Korean mobile app developer, for $64 million.<\/span><\/a><span style=\"font-weight: 400;\"> In 2015, the group invested $50 million in a Canadian startup, <\/span><a href=\"https:\/\/www.vox.com\/2015\/8\/18\/11617818\/kik-takes-50-million-investment-from-wechat-parent-company-tencent\"><span style=\"font-weight: 400;\">Interative Kik, which had more than 240 million registered users and a strong base among U.S. teens<\/span><\/a><span style=\"font-weight: 400;\">. Kik\u2019s founder, Ted Livingston, regularly explains the company\u2019s ambition to become &#8220;the WeChat of the West.&#8221; However, it looks that Tencent\u2019s overseas investments have been more focused on game-related companies so far: Pocket Gems (US), Glu Mobile (US), Kamcord (US), Miniclip (Swiss), CJ Games (S. Korea), Reloaded Studios (S. Korea), etc. Very recently, <\/span><a href=\"https:\/\/www.ft.com\/content\/943a585c-bed1-11e5-9fdb-87b8d15baec2#axzz410qpeEYI\"><span style=\"font-weight: 400;\">Tecent has teamed up with Naspers, Africa\u2019s largest media group, to introduce WeChat across the continent<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a href=\"https:\/\/www.google.fr\/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=9&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwi37-6DxpDLAhXCthoKHXHICt4QFgg0MAg&amp;url=https%3A%2F%2Fwww.techinasia.com%2Fwechat-lionel-messi-ad&amp;usg=AFQjCNGyEt97goKPtzmGyy9BMnaKHqXSmg&amp;sig2=H4jIVKSK7pmWYQsBCNwdcQ&amp;bvm=bv.115277099,d.d2s\"><span style=\"font-weight: 400;\">In 2013, the company launched a communication campaign in which the football player Lionel Messi was shown using WeChat and even calling his mother.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">However, WeChat\u2019s users are still mostly Chinese and its overseas presence is mainly focused on Southeast &amp; Southern Asia and Latin America. Even though more and more Westerners use WeChat, it\u2019s mainly for keeping in touch with their<br \/>\nChinese friends, or families and friends living in China. \u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-5315 size-full\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2016\/02\/2.-wechat-in-the-world-by-value2020-jan20132-e1456330143886.jpg\" alt=\"WeChat in the world\" width=\"640\" height=\"357\" srcset=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2016\/02\/2.-wechat-in-the-world-by-value2020-jan20132-e1456330143886.jpg 640w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2016\/02\/2.-wechat-in-the-world-by-value2020-jan20132-e1456330143886-500x279.jpg 500w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">So, can we expect WeChat to succeed in the international market? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s quite positive is that MA Huateng, founder and president of Tencent, seems highly motivated. He once said, \u201cWeChat is Tencent\u2019s unique chance to expand worldwide.\u201d Then, the exchanges between China and the rest of the world have continued to increase, which creates a word-of-mouth effect among those who are interested in China. Furthermore, Tencent is able to support its internationalization strategy with significant financial resources. In 3Q-2015, its turnover and profit reached $4.18 billion and $1.19 billion respectively, both with a YOY increase of 34%. <\/span><\/p>\n<h2><b>Three big challenges faced by WeChat abroad:<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">However, WeChat must overcome three serious challenges abroad. <\/span><\/p>\n<h3><i><span style=\"font-weight: 400;\">The first challenge<\/span><\/i><\/h3>\n<p><span style=\"font-weight: 400;\">One of WeChat\u2019s key differentiators lies in its multi-features driven by customer experience and even broader than those of Facebook, WhatsApp or Skype (covering text or voice messaging, call\/video call, personal updates, news reading, content sharing, group discussions, \u201cMobile Wallet\u201d, brand promotion via public accounts, on-line games,\u2026). However, WeChat\u2019s functions which will really attract users abroad will vary to the local market, thus making the application lose more or less its differentiating factor compared to its rivals. People born and living abroad will probably \u2013 at least in the beginning \u2013 focus on WeChat\u2019s functions around text or voice messaging, call\/video call or gaming. This can be explained by three main reasons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">Firstly<\/span><\/i><span style=\"font-weight: 400;\">, certain features of WeChat are still quite specific to the Chinese market eco-system, like \u201cMobile Wallet\u201d or brand promotion. If WeChat wants to expand these functions to the global market, then this will require not only creation of a broader eco-system with local news agencies, telecom operators, companies, shops, e-commerce websites, etc., but also, reinforcement of WeChat\u2019s reputation among local brands and consumers.<br \/>\nVery recently, WeChat has announced to <a href=\"https:\/\/www.techinasia.com\/wechat-pay-global-search-chinese-tourist-dollars\"><span style=\"font-weight: 400;\">support Chinese tourists overseas in terms of e-payment, in nine different foreign currencies including USD, GBP, EUR, etc<\/span><\/a><span style=\"font-weight: 400;\">. \u00a0This will allow foreign vendors to set up partnerships with WeChat and to acquire more Chinese customers travelling in the world. For instance, in February, <\/span><a href=\"https:\/\/web.archive.org\/web\/20170819141441\/http:\/\/gbtimes.com:80\/travel\/south-korea-uses-wechat-app-attract-chinese-tourists\"><span style=\"font-weight: 400;\">the Korea Tourism Organisation was a trying to attract more Chinese tourists during the Chinese New Year by sending them virtual red envelopes<\/span><\/a><span style=\"font-weight: 400;\">. However, this is still very focused on Chinese users, and only the beginning of a long road. <\/span><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">Secondly<\/span><\/i><span style=\"font-weight: 400;\">, WeChat has mixed both personal and professional content and contacts in China. While this corresponds to the Chinese culture and living style, this model may encounter difficulties among the Westerners, who generally separate their personal and professional lives. Westerners will probably not feel motivated in sharing their daily updates with professional contacts, or using WeChat to connect with all kinds of contacts.<\/span><\/li>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">Finally<\/span><\/i><span style=\"font-weight: 400;\">, if the \u201ccommunity\u201d life still makes a lot of sense for many Chinese, encouraging regular \u201cgroup discussions\u201d between friends or colleagues on WeChat, it\u2019s less popular in the West.<\/span><\/li>\n<\/ul>\n<h3><i><span style=\"font-weight: 400;\">The second challenge<\/span><\/i><\/h3>\n<p><span style=\"font-weight: 400;\">WeChat faces stiff competition from social networks which are already dominant abroad &#8211; in particular Facebook, WhatsApp and Skype in European and American markets, and Line and Kakao Talk in Asian markets. By releasing Facebook Messenger (2011), by acquiring <\/span><span style=\"font-weight: 400;\">Instagram (2012)<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">WhatsApp (2014)<\/span><span style=\"font-weight: 400;\"> which has gained much popularity especially in Europe, Latin America, <\/span><a href=\"http:\/\/sampi.co\/wechat-worldwide-presence\/\"><span style=\"font-weight: 400;\">Asia and South Africa<\/span><\/a><span style=\"font-weight: 400;\">, Facebook has further reinforced its global reach and mobile-oriented services. <\/span><a href=\"http:\/\/techcrunch.com\/2015\/04\/27\/facebook-messenger-video-chat\/\"><span style=\"font-weight: 400;\">Since April 2015, Facebook Messenger has also launched free VOIP video calls over cellular and wifi<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s also take a look at the number of likes on the official Facebook pages: WhatsApp has gotten 23 million likes, Skype almost 30 million likes, while WeChat has only received around 3.5 million likes. <\/span><\/p>\n<h3><i><span style=\"font-weight: 400;\">The last challenge<\/span><\/i><\/h3>\n<p><span style=\"font-weight: 400;\">Like many other Chinese companies, Tencent hasn\u2019t yet acquired much international experience, neither in adapting to local customer needs, culture or legal environment, nor on brand building, communication or promotion. <\/span>It should be noted that the political risks related to one country\u2019s information security protection policy still exist. Here\u2019s an example: Huawei, the largest telecommunications equipment manufacturer worldwide, hasn\u2019t yet acquired significant market shares in the American market, due to this constraint.<\/p>\n<h2><b> \u201cLocalizing\u201d the product and services is Key<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In conclusion, to succeed in its global expansion strategy, Tencent probably needs to \u201clocalize\u201d WeChat in the West, which means: firstly, further adapt WeChat\u2019s functions to the local markets and needs; Secondly, further reinforce its brand communication and reputation by engaging local opinion leaders, resources and talents; Thirdly, continue to leverage the word-of-mouth effect on potential overseas users; And finally, build more quality partnerships with other leading social networks, and\/or local business partners.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will surely require time, energy, strong engagement, patience and in particular, a long-term global expansion strategy. The majority of Chinese companies are still at the beginning of their internationalization path, but we can expect that, in time they will mature and bring more added value to the global market and customers! <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wechat is very successful in China but can it succeed in its global expansion outside its home country?\u00a0WeChat, also called \u201cWei Xin\u201d in Chinese, is the most popular social network application in China, and its monthly active users hit 650 million in 3Q-2015. Today, it has even become a kind of \u201clifestyle\u201d for the Chinese. &hellip;<\/p>\n","protected":false},"author":81,"featured_media":5313,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4069,4073],"tags":[],"class_list":["post-5311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","category-social-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Can Chinese platform WeChat succeed in its global expansion?<\/title>\n<meta name=\"description\" content=\"Tencent is looking to internationalise WeChat. Can we expect WeChat to succeed in its global expansion outside of China? 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