{"id":5108,"date":"2015-12-01T09:30:57","date_gmt":"2015-12-01T08:30:57","guid":{"rendered":"http:\/\/visionarymarketing.com\/en\/blog\/?p=5108"},"modified":"2024-10-22T08:26:03","modified_gmt":"2024-10-22T06:26:03","slug":"user-behaviour-changes","status":"publish","type":"post","link":"https:\/\/visionarymarketing.com\/en\/2015\/12\/01\/user-behaviour-changes\/","title":{"rendered":"User behaviour deeply impacted by digital technology"},"content":{"rendered":"<p><em>Changes in user behaviour are happening now, due to the uptake in digital technology. <a href=\"https:\/\/twitter.com\/shingy\" target=\"_blank\" rel=\"noopener noreferrer\">David Shing, also known as Shingy, is a digital prophet<\/a>. His job is to identify trends for brands, audiences and companies at large. <a href=\"http:\/\/www.sas.com\/fr_fr\/events\/sas-forum-france.html\" target=\"_blank\" rel=\"noopener noreferrer\">He spoke at the SAS Forum 2015 which took place in Paris on November 5, 2015.<\/a> He delivered a great presentation. <a href=\"https:\/\/www.youtube.com\/watch?v=x1d0gEonFnU\" target=\"_blank\" rel=\"noopener noreferrer\">Right after the show I had the chance to ask him a few questions.<\/a><\/em><\/p>\n<h2>User behaviour deeply impacted by digital technology<\/h2>\n<figure id=\"attachment_81677\" aria-describedby=\"caption-attachment-81677\" style=\"width: 1200px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-81677 size-full\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/12\/david-shing-720-x2.jpg\" alt=\"User behaviour deeply impacted by digital technology\" width=\"1200\" height=\"675\" srcset=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/12\/david-shing-720-x2.jpg 1200w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/12\/david-shing-720-x2-500x281.jpg 500w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/12\/david-shing-720-x2-1024x576.jpg 1024w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/12\/david-shing-720-x2-768x432.jpg 768w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/12\/david-shing-720-x2-390x220.jpg 390w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption id=\"caption-attachment-81677\" class=\"wp-caption-text\">Shingy says user behaviour deeply impacted by digital technology<\/figcaption><\/figure>\n<h3>You are a digital prophet. Could you explain this term to us?<\/h3>\n<p>The idea is to look at the trends, to still them down from the industry for brands, for clients, for companies and for the industry itself.<!--more--><\/p>\n<h3>So, you work for AOL. But people probably don\u2019t always know what AOL is about now.<\/h3>\n<p>You are absolutely right. They don\u2019t necessarily have to know about the core brand of AOL. They know about services and some of the brands I work with; such as <a href=\"http:\/\/www.huffingtonpost.com\/news\/aol-huffington-post\/\" target=\"_blank\" rel=\"noopener noreferrer\">Huffington Post<\/a> and Engadget. There is some science that we own; people call them \u2018<a href=\"https:\/\/www.slideshare.net\/LGND\/turn-your-brand-into-a-lovebrand\" target=\"_blank\" rel=\"noopener noreferrer\">love brands<\/a>\u2019. Within our industry, our job is to bring people to brands and brands to people. <a href=\"http:\/\/corp.aol.com\/about-aol\" target=\"_blank\" rel=\"noopener noreferrer\">AOL Inc. is an organization that classes together all brands that actually deliver these ad solutions.<\/a> And that is the idea of brands to people, people to brands.<\/p>\n<p><iframe loading=\"lazy\" title=\"[En]\u00a0Technology changes our behaviour - David Shing (AOL)\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/x1d0gEonFnU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h3>You delivered an amazing and very inspirational pitch this morning, in which you said \u201ctechnology changes User behaviour; it does not change our needs\u201d. What do you mean by that?<\/h3>\n<p>Technology is something you are holding that has changed your behaviour. In fact, I saw a photography piece done recently: an artist who had taken out the divisors to see how people&#8217;s behaviours have changed. The result is amazing! We&#8217;ve had these touch screen devices for less than about 10 years now, and look how our behaviours have changed. I was thinking about it yesterday: I have all these photographs of people that are completely not interacting and they\u2019re missing actual connection because they think they\u2019re connecting elsewhere. We have a generation of people that are head down. We\u2019re going to end up with some sort of syndrome<\/p>\n<p>I\u2019m sure! But this is almost a disconnection; that&#8217;s changing the behaviour of what we are<br \/>\ndoing.\u00a0Now does it change our need? No, we still need to connect. So a younger generation is\u00a0actually connecting more digitally at physical events like sporting, because they still have a need to connect. They\u2019re just doing it differently now, they\u2019re doing it digitally.<\/p>\n<h3>You mentioned something that really struck my mind as well: \u201cthe current generation has more to do with their grandparents\u2019 generation that they have with their parents\u201d, how can you explain that?<\/h3>\n<p>The values that they have are definitely more\u00a0in tune \u00a0with the grandparents\u2019 generation. They understand consciousness, they understand things like <em>organic<\/em> and <em>eco<\/em>.<\/p>\n<p>You know you see a lot of things about people wanting to buy: the younger generation just wants to buy consumer products. But their siblings, the younger ones are definitely growing up with a different type of consciousness; almost like an old-fashioned consciousness. In fact, I&#8217;ve seen some behaviours recently of kids that are even putting devices down and they\u2019re questioning things like \u201c<em>well why do you need that device right now, why don\u2019t we just read a book?<\/em>\u00a0.<\/p>\n<p>They question why do people have multiple cars and they question the type of cars that they have. \u00a0The generation that are less narcissistic are coming through with it. I think that sort of gives us hope about where it\u2019s heading.<\/p>\n<figure id=\"attachment_5111\" aria-describedby=\"caption-attachment-5111\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/11\/21470677953_3218931c7f_z.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5111 size-full\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/11\/21470677953_3218931c7f_z.jpg\" alt=\"21470677953_3218931c7f_z\" width=\"640\" height=\"427\" srcset=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/11\/21470677953_3218931c7f_z.jpg 640w, https:\/\/visionarymarketing.com\/wp-content\/uploads\/2015\/11\/21470677953_3218931c7f_z-450x300.jpg 450w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><figcaption id=\"caption-attachment-5111\" class=\"wp-caption-text\">Changes in user behaviour: the current generation is growing up with an old-fashioned consciousness<\/figcaption><\/figure>\n<h3>So that means that brands have to be closer to these people, maybe truer than they are at the moment. What do you think?<\/h3>\n<p>The concern is more about authenticity and less about ads. It\u2019s about how to become useful. How to understand what it means to be in the real-time world ? What are the things we need to measure against reaction? Maybe its sentiment versus click through, or maybe there are some other values that you need to understand as dynamics of an organisation when you\u2019re actually marketing to people.<\/p>\n<p>There are going to be some things you need; an experiment budget is definitely one of them. You need to make sure that you understand how you are going to listen in return and how to measure that. I would argue sentiment is one of those things.<\/p>\n<p>Sentiment is quite an issue actually in terms of brand monitoring because it\u2019s not easy to understand.<br \/>\nEspecially when you think about positive vs. negative and reach vs. passion. There is a number of different ways to look at it, so I think that&#8217;s one of the dynamics of beautiful data. During my presentation I said \u201clook to the signals not the noise\u201d; there\u2019s so much data out there to collect.<\/p>\n<p>When you look at things you should be able to link the things that, for a certain brand, equal passion or equal reach.<\/p>\n<p>You can\u2019t measure all data equally; it has to be balanced, based on the brands on the market. So I don&#8217;t even think that a brand A can compare itself to brand B. It can do in terms of volume, but probably not in terms of the way that they measure their marketing activity.<\/p>\n<h3>There\u2019s a challenge for the marketing industry. You mentioned something about <a href=\"https:\/\/en.wikipedia.org\/wiki\/Internet_of_Things\" target=\"_blank\" rel=\"noopener noreferrer\">Internet of Things<\/a> which I really liked: \u201cit is not about the Internet of things, it&#8217;s about the Internet of everything\u201d. People actually get it wrong, so could you expatiate on that please?<\/h3>\n<p><a href=\"http:\/\/www.huffingtonpost.com\/dave-evans\/cisco-beyond-things-the-interne_b_3976104.html\" target=\"_blank\" rel=\"noopener noreferrer\">The Internet of everything, is everything that we now try to buy and connect.<\/a> What is the actual transparent interface that\u2019s going to connect all those things together to make it feel like it&#8217;s something that makes sense?<\/p>\n<p><a href=\"http:\/\/www.huffingtonpost.com\/dave-evans\/cisco-beyond-things-the-interne_b_3976104.html\" target=\"_blank\" rel=\"noopener noreferrer\">So it&#8217;s less about the internet of things, it\u2019s the internet of everything that needs to be connected somehow to make it feel like it\u2019s a part of an ecosystem.<\/a> I have <a href=\"http:\/\/www.rfidjournal.com\/articles\/view?10056\" target=\"_blank\" rel=\"noopener noreferrer\">business cards that have an R.F I.D chip<\/a>\u00a0in it; so that\u2019s a <a href=\"https:\/\/en.wikipedia.org\/wiki\/Radio-frequency_identification\" target=\"_blank\" rel=\"noopener noreferrer\">paper products has an R.F I.D chip in it and it\u2019s just my calling card<\/a>.<\/p>\n<p>So everything that I see that we now have access to, somehow is trying to make us connect to something &#8211; whether it\u2019s an active or a passive connection.<\/p>\n<h3>So the imagination is the limit really, I\u2019m sure there are some amazing things&#8230;<\/h3>\n<p>Yeah, absolutely. Imagination is important absolutely, experimentation, to make sure that you know if you have to. <a href=\"https:\/\/en.wikipedia.org\/wiki\/Katharine_Hepburn\" target=\"_blank\" rel=\"noopener noreferrer\">There is the quote I have by Katherine Hepburn which is \u201cif you play by the rules all the time, you miss all of the fun\u201d<\/a> . That\u2019s the reality: one of the things have become super contagious. If that&#8217;s something that&#8217;s important\u00a0to you then I think you have access to that. It\u2019s pretty exciting man..<\/p>\n<h3>Thank you very much David!<\/h3>\n<p>Thanks for having me.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Changes in user behaviour are happening now, due to the uptake in digital technology. David Shing, also known as Shingy, is a digital prophet. His job is to identify trends for brands, audiences and companies at large. He spoke at the SAS Forum 2015 which took place in Paris on November 5, 2015. He delivered &hellip;<\/p>\n","protected":false},"author":2,"featured_media":81677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4079],"tags":[],"class_list":["post-5108","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>User behaviour deeply impacted by digital technology<\/title>\n<meta name=\"description\" content=\"After the SAS Forum, I discussed with David Shing \u2014\u00a0Aka Shingy \u2014\u00a0about how technology changes user behaviour\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/visionarymarketing.com\/en\/2015\/12\/01\/user-behaviour-changes\/\" \/>\n<meta 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Gourvennec","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/5972001801e8de5692a3e31224e85769f50a55fb8b679749f9c8d1868cceff14?s=96&d=initials&r=g&initials=yg","url":"https:\/\/secure.gravatar.com\/avatar\/5972001801e8de5692a3e31224e85769f50a55fb8b679749f9c8d1868cceff14?s=96&d=initials&r=g&initials=yg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5972001801e8de5692a3e31224e85769f50a55fb8b679749f9c8d1868cceff14?s=96&d=initials&r=g&initials=yg","caption":"Yann Gourvennec"},"description":"Yann Gourvennec created visionarymarketing.com in 1996. He is a speaker and author of many books. In 2014 he went from intrapreneur to entrepreneur, when he created his digital marketing agency. Yann Gourvennec a cr\u00e9\u00e9 visionarymarketing.com en 1996. Il est conf\u00e9rencier et auteur de plusieurs livres. 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