{"id":2112,"date":"2011-11-01T08:30:24","date_gmt":"2011-11-01T07:30:24","guid":{"rendered":"http:\/\/visionarymarketing.wordpress.com\/?p=2112"},"modified":"2020-10-25T10:34:49","modified_gmt":"2020-10-25T09:34:49","slug":"roi-roe-social-media","status":"publish","type":"post","link":"https:\/\/visionarymarketing.com\/en\/2011\/11\/01\/roi-roe-social-media\/","title":{"rendered":"iStrategy Amsterdam: measuring ROI\/ROE in Social Media initiatives"},"content":{"rendered":"

Measuring ROI\/ROE in Social Media initiatives isn’t easy. As\u00a0announced in a previous post, I was keynoting at the \u00a0iStrategy conference in Amsterdam<\/strong>\u00a0on Oct. 26. On top of the short video clip which I have recorded with my team\u00a0in order to introduce the keynote, I have also prepared a fully-fledged slidecast on Slideshare<\/a>. The package also includes a downloadable version of my dashboard at Orange<\/a>.<\/em><\/p>\n

Measuring ROI\/ROE in Social Media initiatives<\/h2>\n

We are spending more and more on social, and that \u2013 whether we like it not \u2013 means that there must be a shift in our attitude regarding ROI of social media initiatives. So, while we need to measure things, there is now a requirement for us to:<\/p>\n

    \n
  1. dissociate ROI from just sales (savings work too!)<\/li>\n
  2. dissociate ROI and ROE (which is also a valid measure)<\/li>\n
  3. know what we measure and what with<\/li>\n
  4. take all this with a pinch of salt as the goalposts keep moving and we need to adjust constantly (the \u201cKlout<\/a>\u201d index for instance keeps shifting.<\/li>\n<\/ol>\n

    [slideshare id=9680343&doc=imarketingstrat-amsterdam-public-111013112708-phpapp01]<\/p>\n

    Important notice about the slidecast<\/strong><\/h3>\n

    The slidecast for this presentation was recorded on the day before the iStrategy presentation which took place in Amsterdam on October 26th. It is therefore slightly longer than the actual presentation which lasted only 35 minutes (this slidecasts lasts for 45 minutes).<\/p>\n

    Due to a bug in Slideshare, I wasn\u2019t able to synchronise the sound and slides properly but you can download the presentation and change the slides manually while listening to the audio.<\/p>\n

    There is a sister presentation to this one, i.e. the social media dashboard which I will let everyone download too.<\/p>\n

    [slideshare id=9934063&doc=orange-socialmediadashboardlight-final-111029015808-phpapp01]<\/p>\n

    Important notice about the monthly Orange social media dashboard\u00a0<\/strong><\/p>\n

    This Dashboard is a version of our Orange Social Media monitoring panel as of mid-October. P\u00a8lease note that it was issued on the eve of a major change of the Klout score algorithm and that therefore I am not certain that I will not replace this metric with another more reliable one.<\/p>\n

    This dashboard is an attempt at making sense and putting numbers behind our social media engagement and presence, it is no way comprehensive and it is not meant to achieve anything else than help us hone our skills and improve engagement with our audiences.<\/p>\n

    Note: this is the monthly dashboard and doesn\u2019t include the more in-depth analysis which is being produced by the team on a weekly basis.
    \nAs the question was asked, the data source is either socialbakers or Twitter counter, or Tweetreach, or even Google Analytics for the most part.<\/p>\n

    The data is crunched into Exel and then injected through Adobe Indesign. The initial design was done by a graphic artist and the maintenance is done in my team. The job of maintaining this dashboard is a couple of hours per month and should not be more than this.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Measuring ROI\/ROE in Social Media initiatives isn’t easy. As\u00a0announced in a previous post, I was keynoting at the \u00a0iStrategy conference in Amsterdam\u00a0on Oct. 26. On top of the short video clip which I have recorded with my team\u00a0in order to introduce the keynote, I have also prepared a fully-fledged slidecast on Slideshare. The package also …<\/p>\n","protected":false},"author":2,"featured_media":52394,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4069,4072,4073],"tags":[4550,4551,4820,4821,4825,4827,4891,4906,4907],"class_list":["post-2112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","category-marketing-innovation","category-social-media","tag-istrategy","tag-istrategy-amsterdam","tag-return-on-engagement","tag-return-on-investment","tag-roe","tag-roi","tag-social-media","tag-social-media-roe","tag-social-media-roi"],"yoast_head":"\niStrategy Amsterdam: measuring ROI\/ROE in Social Media initiatives<\/title>\n<meta name=\"description\" content=\"Measuring ROI \/ ROE in Social Media initiatives isn't easy. 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