{"id":62978,"date":"2021-05-04T11:28:01","date_gmt":"2021-05-04T09:28:01","guid":{"rendered":"https:\/\/visionarymarketing.com\/?post_type=glossary&#038;p=62978"},"modified":"2023-05-26T07:58:11","modified_gmt":"2023-05-26T05:58:11","slug":"b2b-purchasing-process","status":"publish","type":"glossary","link":"https:\/\/visionarymarketing.com\/en\/glossary\/b2b-purchasing-process\/","title":{"rendered":"Purchasing Process in B2B"},"content":{"rendered":"<p><span class=\"TextRun SCXW174525636 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW174525636 BCX0\" style=\"color: #000080; font-style: italic;\">The B2B purchasing process<\/span><span class=\"NormalTextRun SpellingErrorV2 SCXW174525636 BCX0\" style=\"color: #000080; font-style: italic;\">\u00a0<\/span><span class=\"NormalTextRun SCXW174525636 BCX0\"><i style=\"color: #000080;\">usually takes a long time for businesses to consumers due to the fact that it is often linked to a contract. This process is complex and multiple\u00a0<\/i><span style=\"color: #000080;\"><span style=\"caret-color: #000080;\"><i>decision-makers<\/i><\/span><\/span><i style=\"color: #000080;\">\u00a0need to be convinced. Understanding who the decision maker<\/i><i style=\"color: #000080;\">\u00a0is in this process is key. Often, the decision is taken after a few months of well-thought benchmarking. Depending on how complex and\u00a0<\/i><span style=\"color: #000080;\"><span style=\"caret-color: #000080;\"><i>expensive the deal is, this process could even take up to a few years<\/i><\/span><\/span><i style=\"color: #000080;\">.<\/i><\/span><\/span><\/p>\n<h1>Choice and Decision-Making Around the B2B Purchasing Process<\/h1>\n<figure id=\"attachment_55403\" aria-describedby=\"caption-attachment-55403\" style=\"width: 750px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-55403\" src=\"https:\/\/visionarymarketing.com\/wp-content\/uploads\/2020\/05\/jumpstory-download20200820-144125-449x300.jpg\" alt=\"B2B Purchasing Process\" width=\"750\" height=\"501\" \/><figcaption id=\"caption-attachment-55403\" class=\"wp-caption-text\">The B2B purchasing process, even if it tends to move to the internet, resets a complex process, involving many actors in the decision-making<\/figcaption><\/figure>\n<p><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">The <strong>purchasing journey in <\/strong><\/span><\/span><strong><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2 SCXW105913695 BCX0\">B2B<\/span><\/span><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\"> is involved<\/span><\/span><\/strong><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">\u00a0due to the intrinsic complexity of\u00a0<\/span><\/span><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2 SCXW105913695 BCX0\">B2B<\/span><\/span><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">\u00a0products and services: the\u00a0<\/span><\/span>high t<span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">echnicality<\/span><\/span><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">\u00a0<\/span><\/span><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">of such business-to-business<\/span><\/span><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">\u00a0products and services requires<\/span><\/span><span class=\"TextRun SCXW105913695 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105913695 BCX0\">\u00a0bespoke offerings. Oftentimes, the B2B purchasing process involves several departments and decision-makers and longer decision-making processes.<\/span><\/span><\/p>\n<p><!--more--><\/p>\n<h2>Description of the B2B Purchasing Process<\/h2>\n<p><span data-contrast=\"auto\">Thanks to <\/span><span data-contrast=\"auto\">digital<\/span><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">B2B <\/span><span data-contrast=\"auto\">buyers are increasingly behaving like B2C buyers.\u00a0<\/span><span data-contrast=\"auto\">They search through their favourite search engine, download white papers, and consult specialist blogs&#8230;<\/span><\/p>\n<p><span data-contrast=\"auto\">This is reflected in the increasing importance taken <\/span><span data-contrast=\"auto\">particularly <\/span><span data-contrast=\"auto\">by what is known as <strong>inbound marketing<\/strong><\/span><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">which is opposed to <strong>outbound<\/strong><\/span><strong> marketing<\/strong><span data-contrast=\"auto\">. This is a profound change from the days when <\/span><span data-contrast=\"auto\">B2B marketing<\/span><span data-contrast=\"auto\"> relied entirely on the presence of<\/span><span data-contrast=\"auto\">\u00a0a salesman facing his customer<\/span><span data-contrast=\"auto\">.<\/span><\/p>\n<p><strong>According to research firm Forrester Research<\/strong><\/p>\n<ul>\n<li><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559740&quot;:259}\">92% of B2B purchases start with an internet search <\/span><\/li>\n<li><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559740&quot;:259}\">68% of B2B buyers prefer to conduct online research themselves, up from 53% in 2015 <\/span><\/li>\n<li><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559740&quot;:259}\">60% of B2B buyers prefer not to interact with a salesperson as their primary source of information <\/span><\/li>\n<li><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559740&quot;:259}\">75% of B2B buyers use social networks to learn about different suppliers <\/span><\/li>\n<li><span data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559740&quot;:259}\">62% of business-to-business buyers say they can now develop selection criteria or finalize a vendor list. Based solely on digital content.<\/span><\/li>\n<\/ul>\n<h3><span class=\"TextRun MacChromeBold SCXW92138065 BCX0\" lang=\"EN-FR\" xml:lang=\"EN-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW92138065 BCX0\">Limits of Theoretical Approaches<\/span><\/span><span class=\"EOP SCXW92138065 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:true}\"> of the B2B Purchasing Process<\/span><\/h3>\n<p><span data-contrast=\"auto\">It would be wrong to believe that all B2B purchases, even in large accounts, are made<\/span> <span data-contrast=\"auto\">in an orderly and rational way, and always according to contracts. <\/span><\/p>\n<p><span data-contrast=\"auto\">Even in IT, many purchases are made directly by business departments, and often even directly via the Internet. <\/span><\/p>\n<p><span data-contrast=\"auto\">In the highly rational and controlled field of computing, Amazon Web Services has demonstrated that it is possible to take a majority of the market in a B2B field (selling servers online) in massive proportions and with buying patterns close to the public<\/span><span data-contrast=\"auto\"> (it<\/span><span data-contrast=\"auto\">\u00a0is possible to open an account immediately with your Amazon account on AWS with a simple credit card).<\/span><\/p>\n<h3><span data-contrast=\"auto\">Also, pricing and market sizes are very different from B2C<\/span><\/h3>\n<blockquote class=\"quote-light\"><p><span data-contrast=\"auto\">In <\/span><span data-contrast=\"auto\">B2C, you are addressing large masses of customers with modest turnovers. <\/span><span data-contrast=\"auto\">In <\/span><span data-contrast=\"auto\">B2B<\/span><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">we are addressing very small populations and very limited numbers of sales for very large revenues with very complex decision circuits<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">On one<\/span> <span data-contrast=\"auto\">side, the mass, based on a large number of very<\/span> <span data-contrast=\"auto\">low, and on the other a small number of sales with<\/span> <span data-contrast=\"auto\">amounts<\/span> <span data-contrast=\"auto\">very high. <\/span><\/p>\n<h3><span data-contrast=\"auto\">B2B Purchasing Process; a Very Different Cost of the Sale<\/span><\/h3>\n<p><span data-contrast=\"auto\">On the one hand, because the population of potential customers is smaller in B2B, salespeople are infinitely more expensive. You can&#8217;t hire just anyone to do just anything. <\/span><\/p>\n<p><span data-contrast=\"auto\">To sell in B2B, you need a minimum of polish and skills in the field. The acquisition costs are therefore much higher, and this is true not only offline but also online. While at the lower end of the B2B market, you can get leads for around \u20ac20,<\/span> <span data-contrast=\"auto\">the average for the higher end of the market is going to be more like<\/span> <span data-contrast=\"auto\">between \u20ac100 and \u20ac1,000, or even more. <\/span><\/p>\n<p><span data-contrast=\"auto\">It is not possible to apply<\/span> <span data-contrast=\"auto\">the same methods for all B2B markets.<\/span><\/p>\n<h3><span class=\"TextRun MacChromeBold SCXW205759310 BCX0\" lang=\"FR-FR\" xml:lang=\"FR-FR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW205759310 BCX0\">Trends and Innovations<\/span><\/span><span class=\"EOP SCXW205759310 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:true}\"> in B2B<\/span><\/h3>\n<p><span data-contrast=\"auto\">The importance of brand reputation <\/span><span data-contrast=\"auto\">in the buying process <\/span><span data-contrast=\"auto\">B2B<\/span> <span data-contrast=\"auto\">is no longer a minor consideration at all. This is<\/span><span data-contrast=\"auto\">\u00a0manifested<\/span><span data-contrast=\"auto\"> mainly by <\/span><span data-contrast=\"auto\">digital actions, especially at a time when users have decided to inform themselves. <\/span><\/p>\n<p><span data-contrast=\"auto\">These digital actions are often oriented around in-depth content on the company&#8217;s topic (blogs, white papers, etc.). <\/span><\/p>\n<p><span data-contrast=\"auto\">But some significant<\/span><span data-contrast=\"auto\"> B2B brands\u00a0<\/span><span data-contrast=\"auto\">have demonstrated (Volvo <\/span><span data-contrast=\"auto\">T<\/span><span data-contrast=\"auto\">rucks and Caterpillar in particular<\/span><span data-contrast=\"auto\">) <\/span><span data-contrast=\"auto\">that brand awareness in B2B could also be achieved through actions further away from the core business content.<\/span><\/p>\n<p><span data-contrast=\"auto\">Big Data-related disciplines tend to bring <\/span><span data-contrast=\"auto\">B2B and B2C marketing closer together. This is due to the influence of the massive integration of data and\u00a0its analysis and new techniques.<\/span><\/p>\n<p><span data-contrast=\"auto\">On the one hand, B2C is moving away from mass marketing by opening up the prospect of individualized personalization marketing. The old dream of Don Peppers and Martha Rodgers from the 1990s is now within reach of more companies. <\/span><\/p>\n<p><span data-contrast=\"auto\">On the other hand, <\/span><span data-contrast=\"auto\">B2B is moving out of the traditional sales model and investing heavily in marketing automation. As well as lead <\/span><span data-contrast=\"auto\">nurturing<\/span><span data-contrast=\"auto\">, <\/span><span data-contrast=\"auto\">customer <\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">ntelligence <\/span><span data-contrast=\"auto\">and predictive lead<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">scoring<\/span><span data-contrast=\"auto\">. This phenomenon, initially reserved for high tech, is spreading to other sectors.<\/span><\/p>\n<h3>B2B Tools and Methods<\/h3>\n<blockquote class=\"quote-light\"><p><span data-contrast=\"auto\">To address the needs of buyers in <\/span><span data-contrast=\"auto\">B2B<\/span><span data-contrast=\"auto\">, it is essential to be equipped with<\/span><span data-contrast=\"auto\">\u00a0the very least <\/span><span data-contrast=\"auto\">a CRM solution and<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">marketing automation<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">After a certain volume of business, <\/span><span data-contrast=\"auto\">a lead management tool allows to manage of\u00a0<\/span><span data-contrast=\"auto\">both acquisition and<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">validation, as well as <\/span><span data-contrast=\"auto\">improvement and data cleansing and<\/span><span data-contrast=\"auto\"> qualification<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">of leads.<\/span><\/p>\n<p><span data-contrast=\"auto\">At a later stage, <\/span><span data-contrast=\"auto\">B2B marketers should be able to equip themselves with attribution <\/span><span data-contrast=\"auto\">technologies<\/span><span data-contrast=\"auto\">\u00a0(<\/span><span data-contrast=\"auto\">to find out the most effective touchpoints for winning new customers<\/span><span data-contrast=\"auto\">)<\/span> <span data-contrast=\"auto\">and <\/span><span data-contrast=\"auto\">of <\/span><span data-contrast=\"auto\">Account-Based Marketing<\/span><span data-contrast=\"auto\"> (ABM) <\/span><span data-contrast=\"auto\">to <\/span><span data-contrast=\"auto\">identify key accounts, design targeted marketing campaigns and measure performance on each identified account.<\/span><\/p>\n<h3>The B2B Buying Act Links<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.forrester.com\/b2b-marketing\/\"><span data-contrast=\"none\">Forrester: Welcome<\/span><span data-contrast=\"none\"> to the B2B Marketing Renaissance<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.europages.co.uk\"><span data-contrast=\"none\">Europages <\/span><\/a><a href=\"http:\/\/corporate.europages.fr\/wp-content\/uploads\/2018\/06\/18_WP1_ProcessusAchat_FR.pdf\"><span data-contrast=\"none\">Study: The Online B2B Purchasing Process<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The B2B purchasing process is the result of a long life cycle often linked to a contract as there are many people to convince.<\/p>\n","protected":false},"author":106,"featured_media":62980,"parent":0,"template":"","glossary-cat":[],"class_list":["post-62978","glossary","type-glossary","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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