virtual customer support
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Marketing & Innovation
near real-life 3D avatars: killer application or virtual scarecrow?
We have already covered the subject of 3D avatars aka IVA's (Intelligent Virtual Agents) for business on this blog. Motion Portrait in Japan is taking this one step further with the ability to turn a 2D picture into a fully-fledged 3D intelligent animation.
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CRM and CX
9 reasons for boosting your CRM with virtual agents (IVAs)
Virtualisation of customer services interaction was quoted by Time (March 2008) as being one of the ‘10 ideas which are changing the world‘. Pascal Levy-Garboua, Director, Business Development of Virtuoz.com, a leading-edge provider of IVA (intelligent virtual agents) technology, is giving us more insight into the future of customer relationship…
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