Internet Pioneers Prague Meeting Highlights Need for ODR (Online Dispute Resolution) in E-commerce

ShareTweetShareThese are my minutes from the discussions amongst the members of the private Youstice* meeting which took place in Prague on October 18-19, 2014 at the Aria hotel, right in … Read More

Sugar CRM: a European perspective

This is the third Sugar CRM executive to be interviewed by visionary marketing.com. My first interview took place two years ago with Larry Augustin, CEO and founder of the CRM company, who is also one of the people who coined the phrase: “open source”. After a brief Skype encounter with the company’s marketing executive Jan Sysmans last year, I now had the chance of spending some time with Tom Schuster, VP EMEA of Sugar CRM. Let’s see what’s happening in Europe with regard to the development of CRM usage in this exclusive interview with took place a few weeks ago.

near real-life 3D avatars: killer application or virtual scarecrow?

We have already covered the subject of 3D avatars aka IVA’s (Intelligent Virtual Agents) for business on this blog.

Motion Portrait in Japan is taking this one step further with the ability to turn a 2D picture into a fully-fledged 3D intelligent animation.

Yahoo’s free lunch

Two days ago, when opening my browser, the homepage of
which is my Yahoo! mail box, I got a message warning me that I had been granted
top user status. The reward was to follow.

I have had a Yahoo! mailbox since times immemorial. More than 10 years for sure. Now I understand why so-called “digital natives” are said to hate e-mail. It is a generational issue. We sort of grew up with it in our professional lives. Youngsters on the contrary favour instant and text messaging; to them e-mail is what is being used to to send messages to your friends’ parents.

9 reasons why you should improve your CRM with intelligent virtual agents (IVA’s)

ShareTweetShareVirtualisation of customer services interaction was quoted by Time (March 2008) as being one of the ‘10 ideas which are changing the world‘. Pascal Levy-Garboua, Director, Business Development of Virtuoz.com, … Read More

Changing your marketing mindset: 12 steps to the interactive future

ShareTweetShareWe recently touched on the subjects of the many forms of web marketing tactics that could potentially be utilised as part of your digital marketing arsenal as well as the … Read More