the Silicon Valley 2012 blogger bus tour (Sept 17-22)

This is neither my first blogger tour nor my first visit to Silicon Valley, but this is probably the most interesting tour I have ever put together. This is why I can’t help but share and relay Glenn’s excitement about the tour as posted on the Orange Live Blog which will serve as the platform for our reports in September. More will be said about the tour on this and other blogs, as soon as I’m back from vacations, recharging the batteries and getting ready for that new adventure.

my tips for social media management in Romania and elsewhere (4/5)

What do you think the ratio for the implementation of social media campaign should be in the entire media budget of the company? How was this situation at Orange?

To begin with, I do not like the term “campaign” which I find too military and aggressive. Eventually, social media marketing is a new form of marketing, more respectful, more centred on our customer’s interests and requirements, based on the principles of crowd sourcing and customer centricity. So I ban this kind of language as well as other terms like “targets” which are often times the staples of traditional marketing but are outdated and not applicable to social media marketing. Despite what most people think, social media marketing has to be thought of in the long-term, not in the short term.

my tips for social media management in Romania and elsewhere (3/5)

This is the script of an interview I gave for a Romania business journal “Business Review Romania” in June 2012. The interview is published in instalments. This is part 3 of 6

Can you give us 5 tips as to how company can manage a crisis through social media?

In fact, despite what most people think, and despite the usual romantic stories told about Internet crises and rumours, managing crises is a long-term rather than short-term exercise. Crises in social media in fact, reflect what is bad with your company, not what is wrong with your community management or the way you handle it. Here are my 5 tips about managing crises: