Year: 2015

Most banks invest heavily in digital transformation. As described in my previous article, they are strongly focused on customer experience. This in itself is a good thing. Banks globally invested $31billion in digital transformation. A third of that amount was dedicated to the development of mobile banking services. Nevertheless, the…

The collaboration market and “unified communication space” is a weird space. It has been around for ages (I used to be in charge of that product line for Orange at the turn of the 21st century). Now a new player in that field is rising, and they are no newcomer.…

On Sunday September 20, 2015 I attended a brainstorming session in Prague, with a fine selection of experts with a stake in Online Dispute Resolution (ODR) and even the very man who coined the term, Ethan Katsh. Amongst these specialists* were also Doc Searls and his wife Joyce, promoters of…

With digital transformation, the retail banking market is being completely reconfigured. New players are entering the market and new expectations are high. Hence, retail banks need to change the way they operate. They should try and adapt to this transforming market, and maintain their ability to grow. Digital transformation is…

Eli Khamarov is a very smart person. Wherever you go on the Internet, you’re bound to find at least one of his quotes. One day I needed one to stress the need to always face the unexpected. A few clicks later, here pops up our friend Eli and one of…

It is customary to say that we are living very innovative times, that the changes we are going through are huge,  that our economy is fast-paced and innovative and that the impact of digital on the overall economy is portentous. When asked for evidence, technology pundits will always come up with…

As we are making preparations for our 2015 State of Social Business in France report with Hootsuite and Adetem (to be published in late August), I came across Ed Terpening’s Altimeter group report today. I am relaying this report per below. Here are a few findings together with my comments:…

Multichannel is buzzword de rigueur. Only outdone by Omnichannel. Today’s curation has taken me to a new post I wrote for Marketforce on their 2020 Customer Experience Portal. The Digital Bank of the Future is Already Here Don’t Talk About the Multichannel Bank of the Future – It’s Already Here…

Today’s selection is… This piece on the lifehacker site about the author was able to find his stolen laptop in no time using a piece of software called Prey. A few years ago I interviewed the founder of a Israeli-US company named Sticknfind and Jimmy Buchheim, the interviewee, was so positive…

Today’s selection is… This piece by Canadian entrepreneur and founder of Clarity Dan Martell, a marketplace for entrepreneurs who want to be in touch with investors. In this piece, Martell describes that you guys have been wasting your time working. You should have spent it “speaking” for this is the best…

At CMAD 2015, a bunch of social media experts from America, Australia, UK and France debated the issue of community management: “What is a community and how can we nurture it” was the title of this debate.

Community marketing: What is (really) a community? What brands have some and what don’t? I have been involved in community management from day one and I can pride myself on training a great number of Community Managers from the very early days of social media, that is to say when…