Month: December 2010

Social CRM: 3 stages of Social integration within sales force automation
CRM and CX

Social CRM: 3 stages of Social integration within sales force automation

Social CRM is a hot topic these days. A couple of days ago, I was able to talk to Jan Sysmans, director of product marketing at Sugar CRM in Cupertino, California. Jan was able to take me through a major evolution of its CRM systems in order to incorporate social…
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